Support Service

Analytical applications are important for any company that exceeds a critical size. Many companies claim that real-time analytics is important to control the business.


Integrated Analytics offers support services for companies that use eAnalytics in mission critical processes.

Some organizations require the availability of analytical applications 24h a day / 7 days a week. This is not the usual case. However, such system availability is of relevance if measuring is part of the analytical process. Otherwise there is some risk that data gets lost. High availability is also important if the data volume causes a lot of processing time or the results of analytical processes are required in operational systems.

It is likely that this is the case for web analytics in general.

Integrated Analytics recommends a PREMIUM support contract for the use of eAnalytics in mission critical processes. Such a contract will save you a lot of time (and possibly money) as Integarted Analytics will support you not only in case of critical system states, but also with problems that may occur in daily work.


The support hotline is available via Email. Premium customers will receive help also via phone and remote support.

The table below describes the different support services in detail. Very soon you will be able to subscribe to support services online. In the meantime we kindly request a short message from you via our contact form.

Service overview:

Service

Basic

Comfort

Premium

Access to patches

no

yes

yes

Troubleshotting via remote online support and via phone

no

no

yes

Forum

yes

yes

yes

Access to ticket system

no

yes; reaction time 24h

yes; reaction time 4h

E-mail support

no

yes

yes

Access to knowledge base

no

coming soon

coming soon

Community web documentation

yes

yes

yes

Discount on implementation service

no

10%

25%

Monthly fee

0 €

75,00 €

299,00 €